Is empathy a personality trait affecting motivation and work quality of subordinates facing abusive leadership?
Master thesis
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Date
2017-06Metadata
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- Studentoppgaver (SV-NHS) [545]
Abstract
This thesis will try to assert and explain the current management situation in restaurants in France. It will further guide restaurant leaders to understand the implication of a good human management to improve employees’ satisfaction and productivity, reduce turnover, but also hopefully to invite restaurants managers to make their organization a more human work place. I chose the Toronto Empathy Questionnaire and Tepper Scale of abusive leadership to investigate the matter, with a total of 36 respondents. The results show no clear correlations between the two constructs.
Description
Master's thesis in International hotel and tourism management: Culinary leadership and innovation