Exploring hospital certification processes from the certification body’s perspective - a qualitative study
Peer reviewed, Journal article
Published version
Date
2020Metadata
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Original version
Johannesen, D.T.S., Wiig, S. Exploring hospital certification processes from the certification body’s perspective - a qualitative study. BMC Health Serv Res 20, 242 (2020). 10.1186/s12913-020-05093-wAbstract
Hospital certification is an external assessment mechanism to assure quality and safety systems. Auditors representing the certification body play a key role in certification processes, as they perform the assessment activities and interact with the involved healthcare organizations. There is limited knowledge about the approaches and methods that auditors use, such as role repertoire, conduct, and assessment practice. The purpose of this study was to explore auditors’ practice in hospital certification processes, guided by the following research questions: What styles do auditors apply in hospital certification processes, and how do auditors perceive their role in hospital certification processes?