Blar i UiS Brage på forfatter "Furenes, May Irene"
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A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance
Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald (Journal article; Peer reviewed, 2019-11)Background Knowledge of how to improve consumer satisfaction with the outcome of co-production in services with high levels of interaction is important for achieving and maintaining a competitive advantage in the service ... -
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
Furenes, May Irene; Gjerald, Olga; Øgaard, Torvald (Journal article; Peer reviewed, 2018-08)Participation in co-production is essential for consumers to ensure successful service outcomes. To ensure a satisfying service outcome, service providers offer consumers feedback on their task performance. This study ... -
The effect of service employees’ perception of role clarity and psychological empowerment on organizational commitment, job satisfaction and staying intention
Furenes, May Irene; Furenes, Trond (Masteroppgave/UIS-SV-NHS/2011;, Master thesis, 2011)Background and purpose – This study examines the service-employees perception of role clarity and psychological empowerment in three different industries. Furthermore the study explores how these perceptions influence the ...