Browsing UiS Brage by Author "Gjerald, Olga"

20 years of Nordic hospitality research: A review and future research agenda

Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Furunes, Trude (Peer reviewed; Journal article, 2021)

Communicating hospitality and tourism research has been at the core of the journal aim since the early start in 2001. The aim of the current paper is to provide an overview of the first 20 years of hospitality research in ...

A qualitative study of how young leaders in the service industry work to prevent sexual harassment in the workplace and how they handle reported incidents.

Micaelsen, Julie (Master thesis, 2023)

Leaders play a crucial role in preventing sexual harassment in the workplace. Their commitment and efforts are essential in creating a safe and healthy work environment. Young leadership can result in challenges based on ...

A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance

Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald (Journal article; Peer reviewed, 2019-11)

Background Knowledge of how to improve consumer satisfaction with the outcome of co-production in services with high levels of interaction is important for achieving and maintaining a competitive advantage in the service ...

Basic assumptions of service employees : Influence on employee job outcomes

Gjerald, Olga (PhD thesis UiS;108, Doctoral thesis, 2010-06)

The purpose of this thesis is to contribute to the understanding of employee basic assumptions in the service context, to gain a better knowledge of the dimensionality of the construct, its measurement, and its influence ...

Basic assumptions of service employees : Influence on employee job outcomes

Gjerald, Olga (PhD thesis UiS;108, Doctoral thesis, 2010-06)

The purpose of this thesis is to contribute to the understanding of employee basic assumptions in the service context, to gain a better knowledge of the dimensionality of the construct, its measurement, and its influence ...

Challenges for New Leaders in the Norwegian Hospitality Industry

Mondal, Amarnath; Othman, Marah Ahmad (Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06-14)

The 21st century has positioned itself with an immense technological revolution, and this will see a leading change in the competitive landscapes and markets paradigm. The base of this revolution is mainly characterized ...

Comparing pro-environmental behavior between hotel guests and airbnb guests

Gilani, Syeda Ramsha Habib (Master thesis, 2021)

This paper makes use of exploratory research design to determine factors effecting pro-environmental behavior. The aim of the present thesis is to compare the effects of socio-demographic variable and accommodation atmosphere ...

Crowding, emotions, visitor satisfaction and loyalty in a managed visitor attraction

Stemmer, Kathrin; Gjerald, Olga; Øgaard, Torvald (Peer reviewed; Journal article, 2022)

The aim of this study is to examine how perceptions of crowding and emotions influence visitor satisfaction and loyalty in a managed visitor attraction. Although perceived crowding is an important indicator of experience ...

Den grønne landsbyen: Destinasjonen med den nye bærekraftige merkevaren

Janjusic, Aleksandra; Wiberg Hesjedal, Nathalie (Bachelor thesis, 2021)

I denne oppgaven har fokuset vært å kartlegge om det finnes muligheter og interesse blant aktørene i Randaberg for å utvikle stedet til en bærekraftig destinasjon som ikke skaper ulemper for økonomien, miljøet og menneskene ...

Elevenes oppfatning av en dyktig lærer i videregående skole

Nilsen, Kari Anne (Masteroppgave/UIS-SV-NHS/2016;, Master thesis, 2016-05)

I denne eksplorerende studien er elever i videregående skoles oppfatning av den dyktige lærer blitt undersøkt, analysert og tolket. Det er også diskutert hvordan elevenes oppfatning kan gi et bidrag til å forstå rollen ...

Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors

Gjerald, Olga; Øgaard, Torvald (Peer reviewed; Journal article, 2010)

From discontent to action: #quarantinehotel as not just a hashtag

Gjerald, Olga; Eslen-Ziya, Hande (Peer reviewed; Journal article, 2022)

This article shows how Twitter users’ discontent with the quarantine hotel regulations in Norway turned into a digital protest. We discuss how the sharing and communication of messages through hashtags on Twitter facilitate ...

“The Good, The Bad, and the Minimum Tolerable”: Exploring Expectations of Institutional Food

Andreassen, Hanne; Gjerald, Olga; Hansen, Kai Victor (Peer reviewed; Journal article, 2021-04)

There is a tendency towards greater expectations of consumer goods and services in society—what was once judged as ideal may now be a bare minimum. This presents a challenge for food providers in the upcoming decades. As ...

Great expectations: Exploring Aging Consumers’ Expectations of Institutional Food

Andreassen, Hanne (PhD thesis UiS;, Doctoral thesis, 2023)

The purpose of this thesis is to explore consumer expectations of institutional food and their antecedents. The thesis consists of three papers that aimed to answer the following research questions: 1) What is the content ...

Guided discussion or immersive play? Influence of on-site presentation platform on visitor satisfaction in a heritage attraction

Santoso, Clarissa; Gjerald, Olga (Journal article; Peer reviewed, 2022-08-30)

Extensive research has been conducted on visitor experience and visitor satisfaction at tourist attractions. Few studies have addressed the influence of different types of on-site factors on visitor satisfaction at heritage ...

How does electronic word-of-mouth affect the hotel industry?

Sorensen, Kristina Louise Andersen (Masteroppgave/UIS-SV-NHS/2019;, Master thesis, 2019-06-17)

There exists research on electronic word-of-mouth and the different perspectives around it. This includes motives for engaging in electronic word-of-mouth, how to manage it, opportunities and challenges with it. However, ...

Hva påvirker individets motivasjon på arbeidsplassen, og hva kan ledelsen gjøre for å opprettholde motivasjonen hos sine ansatte?

Orre, Emmeline (Bachelor thesis, 2023)

Denne bacheloroppgaven omhandlet teamet motivasjon og ledelse, og ulike faktorer som er med å påvirke enkeltindividets motivasjon på arbeidsplassen. Motivasjon er et stort og komplekst tema som påvirkes av mange variabler. ...