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dc.contributor.authorNessjøen, Kirsti
dc.date.accessioned2012-11-06T13:21:04Z
dc.date.available2012-11-06T13:21:04Z
dc.date.issued2012
dc.identifier.urihttp://hdl.handle.net/11250/185143
dc.descriptionMaster's thesis in Service managementno_NO
dc.description.abstractBackground and purpose of this study is to look at what might influence the employee to make an effort beyond what is expected formally in the workplace. Many people have studied how satisfaction affects extra-role behavior or Organizational Citizenship Behavior and therefore I wanted to look at other items such as organizational justice, trust in supervisor and organizational commitment. I conducted a web-based survey in a government agency that performs contract based services to ministries, directorates and underlying departments. The most surprising finding is that employees' perception of distributive procedural justice had no connection with employees extra-role behavior. Additionally the results show that both trust in supervisor and organizational commitment correlate with extra-role behavior.no_NO
dc.language.isonobno_NO
dc.publisherUniversity of Stavanger, Norwayno_NO
dc.relation.ispartofseriesMasteroppgave/UIS-SV-NHS/2012;
dc.subjectextra-roleno_NO
dc.subjectorganizational committmentno_NO
dc.subjectorganizational justiceno_NO
dc.subjectorganizational citizenship behaviorno_NO
dc.subjecttrust in supervisorno_NO
dc.subjectserviceledelseno_NO
dc.titleKan ansattes opplevelsen av organizational justice, trust in supervisor eller organizational commitment bety noe for deres ekstra-rolle adferd?no_NO
dc.typeMaster thesisno_NO
dc.subject.nsiVDP::Social science: 200no_NO
dc.source.pagenumber47no_NO


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  • Studentoppgaver (SV-NHS) [545]
    Master- og bacheloroppgaver i International hotel and tourism leadership / serviceledelse

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