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dc.contributor.authorKolesnikova, Yulia
dc.date.accessioned2014-02-06T09:28:55Z
dc.date.available2014-02-06T09:28:55Z
dc.date.issued2012
dc.identifier.citationno_NO
dc.identifier.urihttp://hdl.handle.net/11250/185222
dc.descriptionMaster's thesis in International Hotel Managementno_NO
dc.description.abstractThis study focused on staff perceptions of effective hotel leadership. Data were collected by questionnaires from 306 hotel employees from a Norwegian hotel chain (purposive sample). The staff evaluated their closest supervisor’s leadership style on the Multifactor Leadership Questionnaire (MLQ 5X-Short; Avolio & Bass, 2004). The 36 items measure nine leadership dimensions. Furthermore, the Leader-Member Exchange Scale (LMX-7; Graen & Uhl-Bien, 1995) was included to measure the relationship between subordinates and their leader. Perceived leadership effectiveness was measured by three sub-scales: “Staff’s willingness to make an extra effort” (3 items); “Perceived leadership effectiveness” (4 items) and “Satisfaction with leadership” (2 items) from the MLQ. Moreover, “Satisfaction with work and life” (2 items), “Motivation” (2 items); and “Commitment” (3 items) were included from the QPSNordic (Pakkin et al, 2008).no_NO
dc.language.isoengno_NO
dc.publisherUniversity of Stavanger, Norwayno_NO
dc.relation.ispartofseriesMasteroppgave/UIS-SV-NHS/2012;
dc.subjecthotelladministrasjonno_NO
dc.subjectreiselivsadministrasjonno_NO
dc.titleEffective hotel leadership: the MLQ and its effects on LMX, extra effort, effectiveness, satisfaction, commitment, motivation and turnover intentionsno_NO
dc.typeMaster thesisno_NO
dc.subject.nsiVDP::Social science: 200::Economics: 210::Business: 213no_NO


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