dc.contributor.author | Kolesnikova, Yulia | |
dc.date.accessioned | 2014-02-06T09:28:55Z | |
dc.date.available | 2014-02-06T09:28:55Z | |
dc.date.issued | 2012 | |
dc.identifier.citation | | no_NO |
dc.identifier.uri | http://hdl.handle.net/11250/185222 | |
dc.description | Master's thesis in International Hotel Management | no_NO |
dc.description.abstract | This study focused on staff perceptions of effective hotel leadership. Data were collected by questionnaires from 306 hotel employees from a Norwegian hotel chain (purposive sample). The staff evaluated their closest supervisor’s leadership style on the Multifactor Leadership Questionnaire (MLQ 5X-Short; Avolio & Bass, 2004). The 36 items measure nine leadership dimensions. Furthermore, the Leader-Member Exchange Scale (LMX-7; Graen & Uhl-Bien, 1995) was included to measure the relationship between subordinates and their leader. Perceived leadership effectiveness was measured by three sub-scales: “Staff’s willingness to make an extra effort” (3 items); “Perceived leadership effectiveness” (4 items) and “Satisfaction with leadership” (2 items) from the MLQ. Moreover, “Satisfaction with work and life” (2 items), “Motivation” (2 items); and “Commitment” (3 items) were included from the QPSNordic (Pakkin et al, 2008). | no_NO |
dc.language.iso | eng | no_NO |
dc.publisher | University of Stavanger, Norway | no_NO |
dc.relation.ispartofseries | Masteroppgave/UIS-SV-NHS/2012; | |
dc.subject | hotelladministrasjon | no_NO |
dc.subject | reiselivsadministrasjon | no_NO |
dc.title | Effective hotel leadership: the MLQ and its effects on LMX, extra effort, effectiveness, satisfaction, commitment, motivation and turnover intentions | no_NO |
dc.type | Master thesis | no_NO |
dc.subject.nsi | VDP::Social science: 200::Economics: 210::Business: 213 | no_NO |