Browsing Publikasjoner fra CRIStin by Journals "Cogent Business & Management"
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Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production (Journal article; Peer reviewed, 2018-08)Participation in co-production is essential for consumers to ensure successful service outcomes. To ensure a satisfying service outcome, service providers offer consumers feedback on their task performance. This study ...