Blar i Publikasjoner fra CRIStin på tidsskrift "Cogent Business & Management"
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The economic determinants of tourism seasonality: A case study of the Norwegian tourism industry
(Peer reviewed; Journal article, 2020-02)Since seasonality has long been recognized as one of the most critical problems in the tourism industry, many studies have been conducted to investigate its reasons. Nevertheless, almost all the studies focus on climate ... -
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
(Journal article; Peer reviewed, 2018-08)Participation in co-production is essential for consumers to ensure successful service outcomes. To ensure a satisfying service outcome, service providers offer consumers feedback on their task performance. This study ...