Browsing UiS Brage by Author "Salte, Lene Katrin"
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Overcoming the Grey Digial Divide in the Banking Sector
Simonsen, Kristine; Salte, Lene Katrin (Master thesis, 2023)The thesis highlights the high degree of non-digital seniors in Norway and the different customer touchpoints they might be excluded from because the provider only distributes digital solutions. The research shows the ... -
Overcoming the Grey Digital Divide in the Banking Sector
Salte, Lene Katrin; Simonsen, Kristine (Master thesis, 2023)The thesis highlights the high degree of non-digital seniors in Norway and the different customer touchpoints they might be excluded from because the provider only distributes digital solutions. The research shows the ...