Blar i UiS Brage på tidsskrift "Behavioral Sciences"
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Frontline Service Employees’ Profiles: Exploring Individual Differences in Perceptions of and Reactions to Workplace Incivility
(Peer reviewed; Journal article, 2022-03)Employee turnover is a big issue in the service industry, which can be significantly affected by job stressors including workplace incivility. This exploratory study aims to identify the frontline service employees’ profiles ...