Blar i UiS Brage på forfatter "Gjesteland, Tor Andre"
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Service perception: A quantitative analysis of Norwegian service providers perception of international tourists
Gjesteland, Tor Andre (Masteroppgave/UIS-SV-NHS/2018;, Master thesis, 2018-06)Current research from a service management perspective has been set to analyze tourists’ perceptions of quality and the importance of service received by service providers. However, service providers’ perception of tourists ...