Blar i Publikasjoner fra CRIStin på emneord "kundetilfredshet"
Viser treff 1-2 av 2
-
A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance
(Journal article; Peer reviewed, 2019-11)Background Knowledge of how to improve consumer satisfaction with the outcome of co-production in services with high levels of interaction is important for achieving and maintaining a competitive advantage in the service ... -
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
(Journal article; Peer reviewed, 2018-08)Participation in co-production is essential for consumers to ensure successful service outcomes. To ensure a satisfying service outcome, service providers offer consumers feedback on their task performance. This study ...