Blar i Publikasjoner fra CRIStin på emneord "feedback"
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A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance
(Journal article; Peer reviewed, 2019-11)Background Knowledge of how to improve consumer satisfaction with the outcome of co-production in services with high levels of interaction is important for achieving and maintaining a competitive advantage in the service ... -
Can social comparison feedback affect indicators of eco-friendly travel choices? Insights from two online experiments
(Journal article; Peer reviewed, 2017-01)Two online experiments explored the effects of social comparison feedback on indicators of eco-friendly travel choices. It was tested whether the chosen indicators are sensitive to the information conveyed, and if this ... -
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
(Journal article; Peer reviewed, 2018-08)Participation in co-production is essential for consumers to ensure successful service outcomes. To ensure a satisfying service outcome, service providers offer consumers feedback on their task performance. This study ...