Blar i Publikasjoner fra CRIStin på emneord "matapper"
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Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study
(Peer reviewed; Journal article, 2021)Mobile apps offering online to offline (O2O) services act as aggregators providing interface for delivery of required products and services at a preferred location. Despite offering multiple affordances, many O2O services ... -
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
(Peer reviewed; Journal article, 2022)The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, ... -
The value proposition of food delivery apps from the perspective of theory of consumption value
(Peer reviewed; Journal article, 2021-02)Purpose The theory of consumption values (TCV) has successfully explained much consumer choice behavior, but few studies have investigated the values that drive food-delivery application (FDA) use. This study aims to ... -
Why do people purchase from food delivery apps? A consumer value perspective
(Peer reviewed; Journal article, 2021-07)Consumers are increasingly using food delivery apps (FDAs) to facilitate convenient and quick food delivery. Yet, the existing research offers a limited understanding of consumers’ behavioral responses to the visibility ...