Identification of barriers for improvements within Riserless Light Well Intervention (RLWI)

Abstract

The aim of this thesis has been to study how the communication within the RLWI community in Statoil ASA and their clients affect knowledge transfer and learning within the department. A semi-structured interview design has been used as a basis for collecting the empirical data. The purpose of using interviews is to obtain descriptions from the interviewees with regard to interpretations of the phenomena being described.

The empirical data presented in this master’s thesis, gives an indication of the different channels of communication which is used by the employees in their everyday work. In total, it was conducted six interviews with persons that are a central both during the planning and the execution part of the operation. A lot of the descriptions from the interviewees were positive in relation to communication, but I have chosen to emphasize the most challenging communication channels with greatest opportunity for improvements. The study has concluded that the RLWI department has several challenges in relation to how they communicate such as; the systems used for transferring experience/knowledge, the involvement of employees in learning situations and the vertical / diagonal communication with the head office. Hopefully this thesis can be good help to others in future studies regarding communication, knowledge transfer or learning.