Developing framework to analyze world-class maintenance (wcm) indicators: gap analysis to highlight challenges and opportunities for the Norwegian petroleum industry

Abstract

World-class Maintenance (WCM) is a unique business process which actually does not cost, rather pays back. This study was an initial attempt to understand the extent of WCM concept being utilized in the Norwegian industry. The aim of the study was to develop a framework for analyzing the WCM indicators. For this purpose, the study was focused to: identify measurable WCM indicators, find the trends of WCM in the Norwegian sector, and find gap between current maintenance practices and world-class standard. The research study was conducted based on existing literature and experts’ experiences which revealed that based on continuous developments within the maintenance paradigm, there is a great need for effective and broader maintenance concept like WCM. The study concluded with WCM indicators with measurable range which were based on industry best practices. The current maintenance practices in Norwegian industry were compared with aforementioned WCM standards. Based on these results, a framework was developed which forms the basis for gap analysis. Finally, some useful recommendations were also given to the Norwegian petroleum industry.