Browsing PhD theses (TN-IKM / TN-IMBM) by Author "Kumar, Rajesh"
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Industrial Service Strategy : Development, Implementation and Execution
Kumar, Rajesh (PhD thesis UiS;19, Doctoral thesis, 2005)Increasingly, as markets become more competitive and globalized, industrial service providers are dependent on effective and efficient service strategies to achieve a certain level of customer satisfaction and ...