Browsing Faculty of Social Sciences by Author "Georgiev, Violin"
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Multicultural employees’ perceptions of the service quality in the cruise line industry
Georgiev, Violin (Masteroppgave/UIS-SV-NHS/2015;, Master thesis, 2015-06-15)Purpose – The purpose of the present master thesis was to examine the relationship between employees’ service quality perceptions, job satisfaction and turnover intentions in the cruise ship industry. Methodology – the ...