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The bureaucracy's voices in Norwegen client interviews

Ørvig, Kjersti
Journal article, Peer reviewed
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URI
http://hdl.handle.net/11250/184986
Date
2011-09
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  • Vitenskapelige publikasjoner (SV-IS) [62]
Original version
Ørvig, K. (2011) The bureaucracy's voices in Norwegen client interviews. Journal of Social Work Practice, 25(3) pp. 323-334   10.1080/02650533.2011.597180
Abstract
This article concerns a sociological study of face-to-face interaction taking place in social

welfare offices in Norway. Qualitative data from interpreted dialogues between Norwegian

social workers and their clients from minority groups of refugees and immigrants,

bureaucratic voices and discourses are examined.

For the social worker, face-to-face interaction is a matter of a professional performance

characterized by an ambiguity between impartiality on the one hand and participatory

involvement and understanding on the other. Power and control prevails significantly

within the interactions as they strive to perform communicative actions between equals.

Through some specific examples from my own observational studies, I have attempted to

describe issues that can illustrate how the bureaucratic voice and prevalent discourses can be

expressed in a variety of ways. For the social worker, it is a matter of a professional

performance which is characterized by impartiality, counselling, objective verbal actions,

the exercise of discretion, information distribution, etc.
Description
This is an electronic version of an article published in the Journal of social work practice © 2011 Copyright Taylor & Francis; Journal of social work practice is available online at www.tandfonline.com at DOI: 10.1080/02650533.2011.597180
Publisher
Taylor & Francis
Journal
Journal of Social Work Practice

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