Browsing Vitenskapelige publikasjoner (UiS-HH) by Author "Gjerald, Olga"
Now showing items 1-2 of 2
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Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
Furenes, May Irene; Gjerald, Olga; Øgaard, Torvald (Journal article; Peer reviewed, 2018-08)Participation in co-production is essential for consumers to ensure successful service outcomes. To ensure a satisfying service outcome, service providers offer consumers feedback on their task performance. This study ... -
What drives consumer expectations for institutional food? Identifying antecedents of normative and predictive expectations in baby boomers
Andreassen, Hanne; Gjerald, Olga (Peer reviewed; Journal article, 2023-08)Consumer expectations play a crucial role in shaping consumer experiences, and it is important to understand what factors contribute to these expectations. However, there is limited research on the factors that influence ...