Integrated Governance System for a Service Provider: Process orientation and Interoperability with clients, business partners and suppliers

Abstract

The field of study in this Master thesis has been around Petrolinks EMS including the Integrated Governance System in Petrolinks BPM to effectively improve project execution and management in Petrolink. Since the company is dependent on their clients and the ability to deliver competitive services, it is crucial to manage the efficiency, quality and productivity of a delivery. In order to achieve this without losing contracts to competitors, the company was in need of a tool to effectively improve their business. Implementing a process management system, was consider one step in the right direction in order to successfully manage these factors while also strengthening the organizational structure. Furthermore, you will see Petrolinks definition of clients’ different core process phases in the development and in the operations & maintenance process areas together with Petrolinks process for alignment and interoperability with clients’ core process phases named integrated governance system for service provider activities. Organizational interoperability is the focus in the project. In this thesis, the focus has also been on process training simulators, competence requirements and training of the control room technicians. Personnel who have been trained on realistic field situations in a simulation setting will immediately recognize threatening situations, recall procedures and take appropriate actions in the field to safeguard personnel, facilities and other assets. A digital revolution is underway between humans and machines in the operating environment. Several industries are already in the midst of transforming its business processes to utilize the opportunities of digitization. In the future, a stimulated simulator provides a digital twin representation of the process plant and consists of a duplicate of the production system, non-intrusively integrated with a dynamic process model providing a realistic and accurate digital twin of the facility. It is now becoming possible for machines to automatically initiate control instructions as well as proactively provide information to the control room technicians.