Performance-based policy in offender rehabilitation: Limitation or innovation for frontline workers in Liaison and Diversion services?
Peer reviewed, Journal article
Published version
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https://hdl.handle.net/11250/3050088Utgivelsesdato
2020-06Metadata
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Originalversjon
Rocha, P., Holmen, A-K. (2020) Performance-based policy in offender rehabilitation: Limitation or innovation for frontline workers in Liaison and Diversion services? Probation Journal, 67 (3), 198-213. 10.1177/0264550520926578Sammendrag
In recent years, the English government has been using competitive elements in the process of allocating public funds through policy. Front-line workers struggle with the limitations imposed by such a model. A qualitative case study was conducted to investigate the impact of a new performance-based policy on front-line workers of a public service called Liaison and Diversion. The findings demonstrated that professionals have been adapting the policy to local circumstances found at the street level. We argued that adaptation is a form of employee-based innovation that optimises the use of scarce resources and customises services to the clients.