Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study
Peer reviewed, Journal article
Published version
Permanent lenke
https://hdl.handle.net/11250/3096008Utgivelsesdato
2023-09Metadata
Vis full innførselSamlinger
Originalversjon
Kattouw, C.E., Aase, K., Viksveen, P. (2023) Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study. BMC Geriatrics, 23, 576 (2023) 10.1186/s12877-023-04303-4Sammendrag
BACKGROUND: Most senior citizens want to live independently at home as long as possible. The World Health Organization recommends an age-friendly community approach by transforming the service ecosystem for senior citizens and basing it on the question “What matters to you?”. However, there is limited research-based knowledge to determine the characteristics of the preferred service ecosystem from the perspectives of multiple stakeholders. Therefore, the aim of the study was to gain a deeper understanding of multiple stakeholder perspectives on the preferred service ecosystem for senior citizens living at home. METHODS: Four stakeholder groups (n = 57) from a Norwegian municipality participated in an interview study in 2019 and 2020: senior citizens, carers, healthcare professionals, and managers. Data were analysed according to qualitative content analysis. RESULTS: Overall, there was considerable correspondence between the four stakeholder groups’ perspectives on the preferred service ecosystem for senior citizens. Six themes were developed: (1) “self-reliance – living independently at home as long as possible”; (2) “remaining active and social within the community”; (3) “support for living at home as long as possible”; (4) “accessible information and services”; (5) “continuity of services”; and (6) “compassionate and competent healthcare professionals”. CONCLUSIONS: In order to adapt and meet changing needs, the preferred service ecosystem should support senior citizens’ autonomy through interpersonal relationships and involvement. Healthcare managers and decision makers should consider a broader range of practical and social support services. Municipalities should plan for and develop age-friendly infrastructures, while healthcare professionals should rely on their compassion and competence to meet senior citizens’ needs. KEYWORDS: Service Ecosystem; Senior Citizens; Stakeholder involvement; Community Health Services; Health Services for the aged; Idealized Design Approach