Performance improvement in multinational corporations

Abstract

The aim of this thesis work is to develop a performance improvement model template which supports multinational corporations in their daily operations. This has been achieved through literature review and four case studies. With analysis and synthesis, a complete performance improvement model template is carried out based on balanced score card which can be considered as an instruction or reference for improvement work in multinational corporations. After experienced the transformation from industrial age to information age, sustainable development and continuous performance improvement has become an essential task in front of management leadership in multinational corporations. How to equip energetic organization with innovation, learning atmosphere and knowledge management has been put in primary position in terms of organizational capabilities. How to effectively and efficiently use organizational resources, how to measure, control and conduct daily operations within business process have come into our concerns in terms of manufacturing and service delivery. Market reaction, stakeholder and customer benefit, organizational profit as well as environmental and social impact related has become more and more important in today‟s business. An evaluation of performance improvement theories and methods such as Learning Organization, Knowledge Management, Triple Bottom Line, Six sigma, etc, together with analysis and synthesis of their implementations in four case studies, a series of critical performance factors and a process measurement model is concluded. Based on balance score card and development trend in future, a performance improvement model template is carried out as result in this thesis for practical instruction and reference use. The performance improvement model template has included the driving force of improvement theories at present, and has taken industrial experiences from case studies in terms of manufacturing and service delivery. Performance improvement with sustainable development is a long-term task in the world. Multinational corporations should always update their core value, management strategy and operational process through continuous efforts in order to go ahead in the market.