Browsing Vitenskapelige publikasjoner (SV-IMS) by Subject "NAV"
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Emotional creaming: Street-level bureaucrats’ prioritisation of migrant clients ‘likely to succeed’ in labour market integration
(Peer reviewed; Journal article, 2021-08)Achieving equity in welfare provision depends on accurate understandings of the work of street-level bureaucrats. We explore the role of emotions when caseworkers prioritise cases. While creaming of clients whom street-level ...