Browsing UiS Brage by Author "Øgaard, Torvald"
Now showing items 1-20 of 27
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A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance
Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald (Journal article; Peer reviewed, 2019-11)Background Knowledge of how to improve consumer satisfaction with the outcome of co-production in services with high levels of interaction is important for achieving and maintaining a competitive advantage in the service ... -
Anticipated regret and moral norm in consumers’ intention to select whale friendly restaurants: Augmenting the theory of planned behaviour
Asbjarnarson, Hjörtur (Masteroppgave/UIS-SV-NHS/2017;, Master thesis, 2017-06-15)This study uses the theory of planned behaviour (TPB) to examine the impact of anticipated regret and moral norm on intention to select whale friendly restaurants. The predictive power of the original theory and the ... -
Can social comparison feedback affect indicators of eco-friendly travel choices? Insights from two online experiments
Doran, Rouven; Hanss, Daniel; Øgaard, Torvald (Journal article; Peer reviewed, 2017-01)Two online experiments explored the effects of social comparison feedback on indicators of eco-friendly travel choices. It was tested whether the chosen indicators are sensitive to the information conveyed, and if this ... -
Complexity and Simplification in Understanding Travel Preferences Among Tourists
Øgaard, Torvald; Doran, Rouven; Larsen, Svein; Wolff, Katharina (Journal article; Peer reviewed, 2019-10)Travel preferences are complex phenomena, and thus cumbersome to deal with in full width in diagnostic and strategic planning processes. The aim of the present investigation was to explore to what extent individual preferences ... -
Crowding vs. Skiing: When and How Does Crowding Influence Experience Evaluations in a Ski Resort Setting?
Jathe, Kathrin (Masteroppgave/UIS-SV-NHS/2016;, Master thesis, 2016-06)Background Although crowding has been recognized as an important indicator of experience quality and its impact on tourists’ and locals’ experiences and behaviours are important topics for visitor management to understand, ... -
The Effect of Technology in the Workplace on Perceived Stress, Work- Family Conflict and Job Satisfaction
Sivertsen, Mariell; Stadheim, Julie Kvist (Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-31)Technology has become the new way of living, where we can do anything from our phones. The phenomenon of technology has had a great impact on global development, in all aspects. Through the years businesses have, and still ... -
The Effect of Technology in the Workplace on Perceived Stress, Work-family Conflict and Job Satisfaction
Sivertsen, Mariell; Stadheim, Julie Kvist (Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-31)Technology has become the new way of living, where we can do anything from our phones. The phenomenon of technology has had a great impact on global development, in all aspects. Through the years businesses have, and still ... -
Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors
Gjerald, Olga; Øgaard, Torvald (Peer reviewed; Journal article, 2010) -
Ethical Approaches of Volunteerism in an Event-Based Tourism: The Relationship Between Justice Perceptions and Re-volunteering Intentions
Robles, Lino Jr (Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)This paper is directed to specifically focus on the relationship between justice perceptions and re-volunteering intentions through satisfaction of experience among individual volunteers in an event-based tourism setting. ... -
How do personal values affect our bank loyalty; replicating a Brazilian study.
Larsen, Nora Gramstad (Masteroppgave/UIS-SV-NHS/2016;, Master thesis, 2016-05)As the banking industry becomes more digitalized by the day, challenges arises and must be taken into consideration by bank managers. Customers expect the bank to be up today concerning technological products and services, ... -
How do switching costs affect customer satisfaction and loyalty: Examples from Sandnes Sparebank
Riska, Mona Aadnøy (Masteroppgave/UIS-SV-NHS/2017;, Master thesis, 2017-05-11)Formålet med studien var å få en bedre forståelse av sammenhengen mellom kundetilfredshet, personlige relasjoner, byttekostnader og lojalitet. Kan en på bakgrunn av dette identifisere en risiko for banken ved at kunder er ... -
How does gender influence couchsurfers behaviour intentions based on trust and perceived risk?
Håvardsholm, Angelica Kolstad (Masteroppgave/UIS-SV-NHS/2016;, Master thesis, 2016-06)Social media has become a major and important factor in today’s society. In the tourism and hospitality industry, social media has created new platforms for communications. An online social network within the travel community ... -
How to define and measure risk perceptions
Wolff, Katharina; Larsen, Svein; Øgaard, Torvald (Journal article; Peer reviewed, 2019-11)Research on risk perceptions within the tourism domain suffers from two closely related problems: diverging conceptual and measurement definitions. The lack of precision and standardization is hindering comparisons of ... -
Hva gjør fritidsbåtkunder i Stavangerregionen tilfredse og lojale?
Hamre, Asbjørn (Masteroppgave/UIS-SV-NHS/2017;, Master thesis, 2017-05)Sammendrag Jeg har i denne oppgaven undersøkt fritidsbåtbransjen i Stavangerdistriktet. Studiens forskningsspørsmål og problemstilling er: Hva gjør fritidsbåtkunder i Stavanger- regionen tilfredse og lojale? Det trekkes ... -
Identification and comparison of food management in public sector nursing homes in Norway
Skulstad, Ingeborg; Røhmesmo Dahlmann, Thea Marie (Masteroppgave/UIS-SV-NHS/2019;, Master thesis, 2019-07-08)The Norwegian government has in recent years increased their focus on challenges regarding elderly care in municipalities nationwide, this is due to the increase and the expected further increase in the population aged 60 ... -
Intention to visit a long-haul destination: exploring the influence of personality, perceived destination attractiveness, and perceived risk
Ramirez Iturbe, Milade (Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-26)The present study explores people ́s intentions to visit a long-haul destination that they have not visited before, and for such purpose, the theory of planned behavior is applied. Furthermore, the study includes concepts ... -
Medical Tourism web sites: Determinants of Perceived Usefulness of Online Information Content
Petropoulos, Vasileios (Masteroppgave/UIS-SV-NHS/2016;, Master thesis, 2016-06)Medical tourism has evolved into a niche industry for several developing counties that have invested in high quality health care facilities and advanced medical expertize accompanied with the traditional tourism infrastructure, ... -
Norm-Activation Theory and Tourists’ Perception of Responsibility
Fredvig-Erichsen, Christina (Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06-15)Who is responsible for negative tourism impact? In this study I investigate the tourists’ perception of the negative impact in tourism and their perception of responsibility. It is an extension of the work of Gao, Huang ... -
Pro-Environmental Behavior of hotel guests: application of the Theory of Planned Behavior and social norms to towel reuse
Torres Delgado, Antonio; Budovska, Veronika (Masteroppgave/UIS-SV-NHS/2017;, Master thesis, 2017-06-15)This paper presents a scenario-based experimental study, carried out to examine pro-environmental behavior of hotel guests. The aim of the research was to test the Ajzen’s Theory of Planned Behavior (TBP) model, the influence ... -
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
Furenes, May Irene; Gjerald, Olga; Øgaard, Torvald (Journal article; Peer reviewed, 2018-08)Participation in co-production is essential for consumers to ensure successful service outcomes. To ensure a satisfying service outcome, service providers offer consumers feedback on their task performance. This study ...