Browsing Vitenskapelige publikasjoner (SV-IS) by Subject "brukermedvirkning"
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The Use of a Client Feedback System in Activation Encounters
(Peer reviewed; Journal article, 2020-05)This article builds on 13 audio-recorded and transcribed encounters between counsellors and users in the Norwegian Labour and Welfare Administration, where a client-feedback system plays a mediating role in interactions. ...