Browsing Norwegian School of Hotel Management (SV-NHS) by Author "Cherniavska, Kateryna"
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The Role of Social Media in Crisis Communication. A multiple case study
Mikkelsen, Live Andrea; Cherniavska, Kateryna (Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-31)This study builds on a multiple case study of two Norwegian organizations within aviation who underwent crisis situations in the past year. The main purpose of the study is to explore the role of social media in crisis ...