Norwegian School of Hotel Management (SV-NHS)
Collections in this community
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Master's theses (SV-NHS) [197]
Masteroppgaver i International hotel and tourism leadership / Service management -
PhD theses (SV-NHS) [11]
Recent Submissions
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Decision-Making in Couples: It Takes Two to Tango
(PhD thesis UiS;, Doctoral thesis, 2020-10)The main aim of this thesis is to gain a better understanding of collaborative decision-making in primary groups (couples) when approaching complex choice situations. To understand how decisions in couples are made, many ... -
The Role of Social Media in Crisis Communication. A multiple case study
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-31)This study builds on a multiple case study of two Norwegian organizations within aviation who underwent crisis situations in the past year. The main purpose of the study is to explore the role of social media in crisis ... -
The importance of technology for young visitors at heritage sites
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-31)This study seeks to describe the topic of visitor experience at heritage sites by investigating how different on-site factors are being perceived by the visitors. As a replication and extension of a similar study carried ... -
Inputs Management in Hospitality Operations
(PhD thesis UiS;, Doctoral thesis, 2020-01)Inputs management is a central issue in hospitality because of the characteristics of service production (e.g. perishability and face to face interaction) and the fact that hospitality companies adapt inputs to the demand ... -
Attracting Chinese Tourists to Norwegian Retailers
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-31)In today's economy, traditional brick-and-mortar retailers are facing a set of challenges. On the other hand, the tourism industry has given great impact on the retail industry as shopping is one of the major activities ... -
Perceived Crowding and Subjective Well-Being Among Local Residents in Peripheral Areas on Senja
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)Percived crowding as a result of tourism is a growing phenomenon in small communities in Norway. The purpose of this research is to identify the effects of perceived crowding on the subjective well-being of local inhabitants ... -
The Effect of Front-Desk Employees' Characteristics on Customer Satisfaction: An Empirical Evidence from Norwegian and Pakistani Respondents
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)In today’s competitive business environment, customer’s satisfaction is a valuable aspect to achieve for hotel industry. The present study intended to check the effect of front-desk employees’ characteristics on customers’ ... -
A process model of customer engagement on corporate blogging: An explorative study on technology blogs.
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06-15)The purpose of this study is to explore and contribute to the understanding of customer engagement in corporate blogging. It particularly explores the customer engagement process of different technology blogs operated by ... -
A Visitor Understanding of the Managed Visitor Attraction Site Product; Does the MVA Site Product Capture the Visitor Experience?
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)One of the mainstays of tourist activities are visitor attractions and there would not be much to visit for tourist without these visitor attractions. Many researchers have acknowledged the importance of visitor attractions ... -
Challenges for New Leaders in the Norwegian Hospitality Industry
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06-14)The 21st century has positioned itself with an immense technological revolution, and this will see a leading change in the competitive landscapes and markets paradigm. The base of this revolution is mainly characterized ... -
Sensation Seeking in Nature-Based Tourism: The Utility of a Personality Variable in Explaining Motives and Attitudes to Management in Natural Areas
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)Natural area managers are facing challenges to combine increasing visitation as nature-based tourism is growing with the protection of the natural resources. This thesis therefore aimed at contributing to solve this empirical ... -
Theoretical and empirical perspective on generation theory in the hotel industry in Norway
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06-15)This study investigates in people’s perceptions of generations and personal experiences, meaning, and thoughts in hotel industry. Sixteen semi-structured interviews were conducted to have a deeper understanding and respondents ... -
Norm-Activation Theory and Tourists’ Perception of Responsibility
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06-15)Who is responsible for negative tourism impact? In this study I investigate the tourists’ perception of the negative impact in tourism and their perception of responsibility. It is an extension of the work of Gao, Huang ... -
Hotels as an Arena for Diversity and Inclusion: with Focus on The Job Training Program by NAV
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06-15)This master’s thesis has explored Norwegian hotel leader’s perception of diversity and inclusion, as well as their perception of the job training program by NAV as a tool for diversity and inclusion. The literature review ... -
Gender Based Analysis of Customers' Satisfaction in Norwegian Hotels' Social Medias
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-31)As one of the most popular psychological topics in business, satisfaction has recently drawn meticulous attention in tourism research. Same as psychological phenomena, technological improvements have found their ways to ... -
The Effect of Front-Desk Employees' Characteristics on Customer Satisfaction: An Empirical Evidence from Norwegian and Pakistani Respondents
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)In today’s competitive business environment, customer’s satisfaction is a valuable aspect to achieve for hotel industry. The present study intended to check the effect of front-desk employees’ characteristics on customers’ ... -
Sustainable Food Consumption in Nursing Homes: Less Food Waste with the Right Plate Color?
(Peer reviewed; Journal article, 2020-08)The problem of unsustainable food consumption among vulnerable residents of nursing homes who suffer from dementia is often multifaceted. From an individual perspective, people with dementia who do not finish their meals ... -
Older Adults—Their Focus on Food and Future Living: A Grounded Theory Approach
(Peer reviewed; Journal article, 2020-07)Older adults, also known as the silver generation, are the new healthy generation. This generation has for many decades formed the basis for the prosperity found in Norway. The ageing population is growing rapidly in many ... -
Sustainable Management of Popular Culture Tourism Destinations: A Critical Evaluation of the Twilight Saga Servicescapes
(Peer reviewed; Journal article, 2020-06)Popular culture tourism destinations are made up of constructed realities transforming local communities into fictional servicescapes. The purpose of this study is to demonstrate how the unpacking of a key concept ... -
Economic drivers for the Chinese tourists
(Peer reviewed; Journal article, 2020-03)Asia, particularly China, has become an attractive market that receives much attention in the Norwegian tourism industry. This raises relevant questions about the sustainability of the Chinese tourism boom. If the Norwegian ...
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