• Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers’ Shopping Responses 

  Otterbring, Tobias; Arsenovic, Jasenko; Samuelsson, Peter; Malodia, Suresh; Dhir, Amandeep (Peer reviewed; Journal article, 2023)

  Employee proactivity has been discussed as a key predictor of firm success and organizational performance. However, previous proactivity research has rarely focused on customers, and the few available proactivity studies ...

• Factors associated with blue-collar workers' participation in Worksite Health Promotion Programs: A scoping literature review 

  Damen, Marc A. W; Detaille, Sarah I; Robroek, Suzan J. W; Engels, Josephine A; De Lange, Antoinette Harmke (Peer reviewed; Journal article, 2023)

  A growing number of employers implement worksite health promotion programs (WHPPs). In particular, blue-collar workers may benefit from these WHPPs. However, they are less likely than other workers to participate and little ...

• The impact of COVID-19 on the mental health and well-being of ambulance care professionals: A rapid review 

  Ebben, Remco H A; Woensdregt, Tim; Wielenga-Meijer, Etty; Pelgrim, Thomas; De Lange, Antoinette Harmke; Berben, Sivera A A; Vloet, Lilian C M (Peer reviewed; Journal article, 2023)

  The COVID-19 pandemic has a significant impact on the health and well-being of all healthcare professionals. However, for ambulance care professionals it is unknown on which health outcomes the impact of COVID-19 is measured, ...

• Sammenhenger mellom intern mobbing og mental utmattelse innen hotell- og serveringsbransjen 

  Haugen, Emma (Bachelor thesis, 2023)

  Bakgrunn: Hotell og serveringsbransjen topper statistikker over mobbing, mistrivsel, lavtil-fredshet og gjennomtrekk i bransjen. For ansatte i bransjen som melder om slike forhold kan det være grunnlag for redusert mental ...

• Hvilke holdninger har ansatte til digitale verktøy i restaurant- og hotellbransjen? 

  Sivertsen, Marianne (Bachelor thesis, 2023)

• Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers’ Shopping Responses 

  Otterbring, Tobias; Arsenovic, Jasenko; Samuelsson, Peter; Malodia, Suresh; Dhir, Amandeep (Peer reviewed; Journal article, 2023)

  Employee proactivity has been discussed as a key predictor of firm success and organizational performance. However, previous proactivity research has rarely focused on customers, and the few available proactivity studies ...

• Safety voice climate: A psychometric evaluation and validation 

  Mathisen, Gro Ellen; Tjora, Tore (Peer reviewed; Journal article, 2023-09)

  Introduction: Speaking up about safety issues, termed “safety voice,” is a proactive response where people across all levels of the organization express their concerns to prevent physical hazards. An understanding of safety ...

• Growth Opportunities for an Alpine Ski Resort in Norway 

  Frick, Jan (Peer reviewed; Journal article, 2023)

  This paper explores growth opportunities for an Alpine ski resort in Norway, examining potential investments in infrastructure, market expansion, and diversification of services. The financial implications of capital ...

• Green and non-green outcomes of green human resource management (GHRM) in the tourism context 

  Tandon, Anushree; Dhir, Amandeep; Madan, Poornima; Srivastava, Shalini; Nicolau, Juan Luis (Peer reviewed; Journal article, 2023-10)

  Globally, organizational espousal of green and sustainable operations has been critically facilitated by green human resource management (GHRM) initiatives, especially in the tourism and hospitality sector. This research ...

• Leadership Behaviors Impact On The Future of Work: Creating An Agile Workforce ( A Systematic Review) 

  Oyewusi, Motunrayo (Master thesis, 2023)

  Background/Purpose: The nature of work will continue to evolve; therefore, it is essential to investigate today's associations and the role of leadership behaviors in developing a flexible workforce that can adapt to ongoing ...

• Successful Innovation Strategies in Norwegian Service Firms. 

  Shikder, Raihan (Master thesis, 2023)

  This thesis aims to explore the service innovation strategies adopted by successful startups, scaleups, and corporate firms in Norway. The purpose of this research is to identify and analyze the factors that contribute to ...

• How Does Organizational Centralization Influence Employees’ Creative Work Involvement in China’s Insurance Industry? From a Psychological Safety Perspective. 

  Sun Xia (Master thesis, 2023)

  Insurance companies in China, characterized by a hierarchical structure, face fierce competition in grabbing the market share. Hence, innovation has been settled as a corporate strategy and simultaneously employees are ...

• Tourist Experiences with the Service Quality of Sushi Restaurants in Norway: User Generated Content on TripAdvisor 

  Abdullah Al Zayed, Kazi (Master thesis, 2023)

  One of the most significant aspects in determining a firm's achievement is its aptitude to satisfy customers with its goods and services. Consumer loyalty is something imperative that ought to be accomplished by the ...

• Meal Experiences at fine dining venues in Norway: A TripAdvisor case study 

  Dhungel, Suman (Master thesis, 2023)

  Purpose: Guest experience and feedback play a crucial role in ameliorating the quality of restaurant businesses. Despite their importance in the service sector, there has been little research on customer satisfaction in ...

• Emotion regulation moderates the association between COVID-19 stress and mental distress: findings on buffering, exacerbation, and gender differences in a cross-sectional study from Norway 

  Haver, Annie; Krampe, Henning; Danbolt, Lars Johan; Stålsett, Gry; Schnell, Tatjana (Peer reviewed; Journal article, 2023)

  Background: Maintaining good mental health is important during a crisis. However, little attention has been given to how people achieve this, or how they evaluate emotions associated with stressors, such as the COVID-19 ...

• GENDER’S INFLUENCE ON CAREER PROGRESSION OF FEMALE SNOWSPORTS INSTRUCTORS. 

  Vigneron, Alice. (Master thesis, 2023)

  The Snowsports industry is highly gendered due to the roots of sports as a male dominated endeavor. This research looks at the way in which gender influences career progression of women in the industry. The research finds ...

• Psychosocial safety climate as a predictor of work engagement, creativity, innovation, and work performance: A case study of software engineers 

  Zadow, Amy; Loh, May Young; Dollard, Maureen Frances; Mathisen, Gro Ellen; Yantcheva, Bella (Peer reviewed; Journal article, 2023-04)

  Introduction: Creativity is vital for competitive advantage within technological environments facing the fourth industrial revolution. However, existing research on creativity has rarely addressed how a climate beneficial ...

• Collaboration as means for sustainable tourism destination – A case study of Hardanger 

  Bratteteig Ahlsen, Marte (Master thesis, 2023)

  The purpose of this study is to investigate collaboration´s role towards sustainable development at a tourist destination. To help identifying this, three research questions were identified, and the Hardanger region in the ...

• A qualitative study of how young leaders in the service industry work to prevent sexual harassment in the workplace and how they handle reported incidents. 

  Micaelsen, Julie (Master thesis, 2023)

  Leaders play a crucial role in preventing sexual harassment in the workplace. Their commitment and efforts are essential in creating a safe and healthy work environment. Young leadership can result in challenges based on ...

• Utvikling av stabile arbeidsplasser på Kvitsøy med fokus på turisme og reiseliv 

  Evensen, Malin Elise Rønning (Bachelor thesis, 2023)

  Norges minste kommune, Kvitsøy like utenfor Stavanger, står i dag ovenfor en potensiell økning i tilflyttere og besøkende på grunn av bygging av Rogfast tunellen og gratis fergeavganger mellom Mekjarvik (Randaberg) og ...

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