Studentoppgaver (SV-NHS)
Master- og bacheloroppgaver i International hotel and tourism leadership / serviceledelse
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Investigating the Leadership Competencies Challenges of New Leaders from the Perspective of General Managers in the Norwegian Hotel Industry
(Master thesis, 2022)The aim of this thesis was to gain an understanding of the leadership challenges and the essential skills needed for new leaders based on the leadership competencies in the Norwegian hotel industry. We specifically focused ... -
Investigating the Leadership Competencies Challenges of New Leaders from the Perspective of General Managers in the Norwegian Hotel Industry
(Master thesis, 2022)The aim of this thesis was to gain an understanding of the leadership challenges and the essential skills needed for new leaders based on the leadership competencies in the Norwegian hotel industry. We specifically focused ... -
Why is the VR/AR industry not performing as well as forecasted within the Norwegian market?
(Master thesis, 2022)Abstract Virtual Reality and Augmented Reality are currently facing some challenges becoming popularized enough to be a household device in the Norwegian market. Since the big breakthroughs in 2015-2016 it has been well ... -
The Importance of a Hotel Middle Manager’s Intrinsic Motivation to Ensure Their Well-Being in the Workplace During a Global Pandemic’
(Master thesis, 2022)The aim of this thesis was to examine intrinsic motivation and its impact on well-being during a pandemic such as Covid-19, in order to supplement leadership theory that focuses on the consequences of the global pandemic; ... -
“The Importance of a Hotel Middle Manager’s Intrinsic Motivation to Ensure Their Well-Being in the Workplace During a Global Pandemic’’
(Master thesis, 2022)The aim of this thesis was to examine intrinsic motivation and its impact on well- being during a pandemic such as Covid-19, in order to supplement leadership theory that focuses on the consequences of the global pandemic; ... -
Empowerment of Front-Line Employees in the Construction of an Employee Handbook
(Master thesis, 2022)This multiple case study investigates the importance of empowering front-line employees in the construction of an employee handbook. The study researches this by discussing training, leadership styles, empowerment, and ... -
Retaining Qualified Chefs: A Qualitative Study of Restaurant Manager's Strategies
(Master thesis, 2022)The purpose of this master’s thesis is to achieve a deeper understanding on how restaurant managers are working on retaining qualified chefs. To understand this, themes such as turnover and recruitment are central. This ... -
The Hallyu influences on travel motivation to Korea of Vietnamese Millennials and Generation Z: A case study on Korean dramas and movies
(Master thesis, 2022)Growth of affordable tourism and expansion of Korean pop-culture, also known as Korean wave or Hallyu, are seen as factors that especially impact consumer habits of Millennials and Generation Z. This dissertation analyses ... -
What is the effect of sustainability practices by Norwegian hotels on their customer satisfaction?
(Master thesis, 2022)Abstract Customer satisfaction is vital for the hospitality industry in today's competitive marketplace. This study aimed to see how sustainable hotel practices influenced customer satisfaction. Concerns about the environment ... -
"Riktig person til riktig posisjon" - Hvordan brukes kommunikasjonskanaler i rekrutteringsprosessen?
(Bachelor thesis, 2022)I denne bacheloroppgaven skal vi ta for oss problemstillingen om hvordan de ulike kommunikasjonskanalene brukes i rekrutteringsprosessen. Målgruppen vi fokuserer på, er ledere og rekrutteringspersonell. Vi har i denne ... -
"Riktig person til riktig posisjon" - Hvordan brukes kommunikasjonskanaler i rekrutteringsprosessen?
(Bachelor thesis, 2022)I denne bacheloroppgaven skal vi ta for oss problemstillingen om hvordan de ulike kommunikasjonskanalene brukes i rekrutteringsprosessen. Målgruppen vi fokuserer på, er ledere og rekrutteringspersonell. Vi har i denne ... -
What do hotel guests care about? A Content Analysis on Hotel Reviews on Hotels in the World’s Most Popular Destination
(Master thesis, 2022)This study is to understand the most mentioned aspects when the hotel guests leave their online reviews. This study consists of a thorough analysis on 1,260 hotel reviews across six inhabitable continents in the world. The ... -
En studie om kriseledelse og kommunikasjon under og etter COVID-19 pandemien.
(Bachelor thesis, 2022) -
Constant Fit Risk Management and the (Daily) Management in the Hospitality Industry - a Systematic Literature Review and Semi-Structured In-Depth Expert Interviews Concerning Risk Identification, Treatment and Monitoring Processes
(Master thesis, 2022)This master thesis focuses on conducting a systematic literature review in the Hospitality and Tourism Complete database and semi-structured in-depth expert interviews with experts with experience in risk management and ... -
“How do hospitality leaders and employees perceive and experience cultural diversity in social interactions in the workplace?”
(Master thesis, 2022)The purpose of this study was to explore how cultural diversity in social interactions between co-workers in the hospitality industry. The research question is “How do hospitality leaders and employees perceive and experience ... -
“How do hospitality leaders and employees perceive and experience cultural diversity in social interactions in the workplace?”
(Master thesis, 2022)The purpose of this study was to explore how cultural diversity in social interactions between co-workers in the hospitality industry. The research question is “How do hospitality leaders and employees perceive and experience ... -
Digital ordering – will it remain a valuable asset for the service industry after the pandemic?
(Master thesis, 2022)The purpose of this thesis was to explore how QR-codes have affected both guest experiences, and how it affects daily operations in the service industry. The Five Aspect Meal Model (Gustafsson et al., 2006) was reviewed ... -
Urbefolkning og kulturformidling
(Bachelor thesis, 2022)Studien inngår i fagfeltet Host - Guest Encounters, med fokus på urbefolkningers kulturformidling. Ut fra problemstillingen: Hvordan bør samenes kultur formidles for turister i Norge? forsøker studien å svare på hvordan ...
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