Blar i Norwegian School of Hotel Management (SV-NHS) på emneord "ansatte"
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Exploring the strategic impact of service employees' tacit knowledge : the development of an indicator for forecasting economic performance of hotel companies
(PhD thesis UiS;77, Doctoral thesis, 2009-10-02)Background: The concept of knowledge management (KM) and the role of tacit knowledge as a strategic asset for building competitive advantage through KM strategies and activities have become increasingly popular over the ...