Blar i Norwegian School of Hotel Management (SV-NHS) på emneord "service"
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Cruise Travelers’ Service Perceptions: A Critical Content Analysis
(Peer reviewed; Journal article, 2020-08)This paper examines the main elements of online reviews left by popular cruise ships’ travelers. The eight most popular cruise ships were selected. We aimed to pinpoint the service quality experiential perceptions of cruise ... -
Relationship between service quality and tipping in Norway: Do perceived service quality and other factors have a relationship with tip size in Norwegian restaurants?
(Masteroppgave/UIS-SV-NHS/2012;, Master thesis, 2012)This research paper focuses on the service quality and tipping relationship. It goes on examining how this relationship is in Norway and tries to find other factors that could have an effect on tipping. The method applied ...