Blar i Vitenskapelige publikasjoner (SV-NHS) på forfatter "Gjerald, Olga"
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20 years of Nordic hospitality research: A review and future research agenda
Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Furunes, Trude (Peer reviewed; Journal article, 2021)Communicating hospitality and tourism research has been at the core of the journal aim since the early start in 2001. The aim of the current paper is to provide an overview of the first 20 years of hospitality research in ... -
A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance
Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald (Journal article; Peer reviewed, 2019-11)Background Knowledge of how to improve consumer satisfaction with the outcome of co-production in services with high levels of interaction is important for achieving and maintaining a competitive advantage in the service ... -
Crowding, emotions, visitor satisfaction and loyalty in a managed visitor attraction
Stemmer, Kathrin; Gjerald, Olga; Øgaard, Torvald (Peer reviewed; Journal article, 2022)The aim of this study is to examine how perceptions of crowding and emotions influence visitor satisfaction and loyalty in a managed visitor attraction. Although perceived crowding is an important indicator of experience ... -
Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors
Gjerald, Olga; Øgaard, Torvald (Peer reviewed; Journal article, 2010) -
From discontent to action: #quarantinehotel as not just a hashtag
Gjerald, Olga; Eslen-Ziya, Hande (Peer reviewed; Journal article, 2022)This article shows how Twitter users’ discontent with the quarantine hotel regulations in Norway turned into a digital protest. We discuss how the sharing and communication of messages through hashtags on Twitter facilitate ... -
“The Good, The Bad, and the Minimum Tolerable”: Exploring Expectations of Institutional Food
Andreassen, Hanne; Gjerald, Olga; Hansen, Kai Victor (Peer reviewed; Journal article, 2021-04)There is a tendency towards greater expectations of consumer goods and services in society—what was once judged as ideal may now be a bare minimum. This presents a challenge for food providers in the upcoming decades. As ... -
Guided discussion or immersive play? Influence of on-site presentation platform on visitor satisfaction in a heritage attraction
Santoso, Clarissa; Gjerald, Olga (Journal article; Peer reviewed, 2022-08-30)Extensive research has been conducted on visitor experience and visitor satisfaction at tourist attractions. Few studies have addressed the influence of different types of on-site factors on visitor satisfaction at heritage ... -
‘You just get sucked into it’: extending the immersion process model to virtual gameplay experiences in managed visitor attractions
Blumenthal, Veronica; Gjerald, Olga (Peer reviewed; Journal article, 2022)This study investigates the immersion process in virtual visitor experiences in the context of a managed visitor attraction. It validates and extends previously developed models of the immersion process from tourism and ...