Blar i Vitenskapelige publikasjoner (SV-NHS) på forfatter "Stemmer, Kathrin"
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Crowding, emotions, visitor satisfaction and loyalty in a managed visitor attraction
Stemmer, Kathrin; Gjerald, Olga; Øgaard, Torvald (Peer reviewed; Journal article, 2022)The aim of this study is to examine how perceptions of crowding and emotions influence visitor satisfaction and loyalty in a managed visitor attraction. Although perceived crowding is an important indicator of experience ...