Browsing Studentoppgaver (SV-NHS) by Subject "employee satisfaction"
Now showing items 1-2 of 2
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An investigation of correlations between employee satisfaction and guest satisfaction at hotels in Scandinavia
(Masteroppgave/UIS-SV-NHS/2014;, Master thesis, 2014-06-13)The aim of this cross-sectional research was to investigate the correlations between guest satisfaction and employee satisfaction amongst 60 hotels in Scandinavia. This research is set our to answer the following question: ... -
Multicultural employees’ perceptions of the service quality in the cruise line industry
(Masteroppgave/UIS-SV-NHS/2015;, Master thesis, 2015-06-15)Purpose – The purpose of the present master thesis was to examine the relationship between employees’ service quality perceptions, job satisfaction and turnover intentions in the cruise ship industry. Methodology – the ...