Blar i Studentoppgaver (SV-NHS) på emneord "hotel management"
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The Effect of Front-Desk Employees' Characteristics on Customer Satisfaction: An Empirical Evidence from Norwegian and Pakistani Respondents
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)In today’s competitive business environment, customer’s satisfaction is a valuable aspect to achieve for hotel industry. The present study intended to check the effect of front-desk employees’ characteristics on customers’ ... -
The Effect of Front-Desk Employees' Characteristics on Customer Satisfaction: An Empirical Evidence from Norwegian and Pakistani Respondents
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)In today’s competitive business environment, customer’s satisfaction is a valuable aspect to achieve for hotel industry. The present study intended to check the effect of front-desk employees’ characteristics on customers’ ... -
Hotels as an Arena for Diversity and Inclusion: with Focus on The Job Training Program by NAV
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06-15)This master’s thesis has explored Norwegian hotel leader’s perception of diversity and inclusion, as well as their perception of the job training program by NAV as a tool for diversity and inclusion. The literature review ...