Why fairness is important: the role of organizational justice in job satisfaction, commitment and turnover intentions within restaurant industry

Abstract

Restaurant industry is one of the most challenging places to work within all tourism sector. It requires good physical and psychological state, as well as being able to handle stress, long working hours, and be always professional with the customers. Therefore, in order to make sure that employees are willing to do their job as best as possible, fairness within organization is very important as well as employees’ perceptions towards organizational justice. This study is designed to investigate current situation within full-service restaurants from employees’ perspective towards distributive, procedural and interactional justice. Moreover, relationships between different types of justice and job satisfaction, commitment and turnover intentions have been evaluated as well. A quantitative survey approach was used and sample of 155 employees working within full-service restaurants in Norway has been collected and analysed. In total 9 hypotheses have been raised in order to evaluate relationships between organizational justice and organizational outcomes and 7 hypotheses were proved. Main findings revealed that interactional justice is the strongest predictor of both, job satisfaction and organizational commitment, and organizational commitment is the strongest predictor of turnover intentions.