Show simple item record

dc.contributor.advisorMelbye, Elisabeth Lind
dc.contributor.authorVacziova, Anna
dc.descriptionMaster's thesis in International Hospitality Managementnb_NO
dc.description.abstractThe aim of this cross-sectional research was to examine work-related factors’ impact on the level of hotel employees’ affective organizational commitment in hotels in Scandinavia. Another aim was to test a possible mediating role of perceived organizational support between career development/organizational rewards/organizational justice/leader-member exchange and affective organizational commitment. The topic is relevant as affective commitment is linked to employees’ physical and psychological well-being and that affects both employee- and organizational-relevant outcomes. Furthermore, there is little research on organizational commitment in the hotel industry. Therefore, this study extends the research on organizational commitment by focusing on the hotel industry. In addition to the theory related to organizational commitment, the literature review describes the chosen work-related factors hypothesized to influence affective organizational commitment: career development, organizational rewards, organizational justice, perceived organizational support and leader-member exchange. Using a sample of 155 hotel employees, the study found that the work related factors included in the study model explain more than 50% of the variance in affective organizational commitment (R2=52.7%, p<.001). Perceived organizational support and procedural justice made a statistical significant unique contribution to the prediction of affective organizational commitment (β=.502, p<.001; β=.256, p<.001; respectively). Results from the mediation analysis may suggest that perceived organizational support mediates positive associations of career development and interpersonal justice with affective commitment. The findings extend the existing research and bring exciting opportunities for future studies, as well as valuable implications for managerial practices in the hotel industry.nb_NO
dc.publisherUniversity of Stavanger, Norwaynb_NO
dc.subjectaffective organizational commitmentnb_NO
dc.subjectperceived organizational supportnb_NO
dc.subjectcareer developmentnb_NO
dc.subjecthotel industrynb_NO
dc.titleFactors influencing hotel employees’ organizational commitmentnb_NO
dc.typeMaster thesisnb_NO
dc.subject.nsiVDP::Samfunnsvitenskap: 200::Økonomi: 210::Bedriftsøkonomi: 213nb_NO

Files in this item


This item appears in the following Collection(s)

  • Studentoppgaver (SV-NHS) [440]
    Master- og bacheloroppgaver i International hotel and tourism leadership / serviceledelse

Show simple item record