Employee Turnover in the Restaurants and Accommodations Sector: A Systematic Literature Review
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- Studentoppgaver (SV-NHS) 
ABSTRACT There is an extensive literature that tackles turnover issues within the hospitality sector. It has been argued and claimed in several studies that the hospitality industry faces the highest labor turnover problem among all other industries, particularly in the service industry. The purpose of this study is to conduct a systematic quantitative literature review of academic articles addressing the issues on employee turnover within the hospitality industry, mainly in the restaurants and accommodations sector. It is specifically intended to investigate the research focus on the subject of employee turnover within the hospitality research sector. The academic articles are screened following the PRISMA protocol. A total sample of 42 academic articles was included in this review from the period year 2001 to 2018. Furthermore, the literature included in the study are analyzed within the scopes of leadership, Human Resource/work environment, and economic perspective during which a categorization technique is also employed. The findings indicate that there has been a change in the research focus over time, particularly on the economic aspect which emerged to be the least focus while HR/work environment and leadership aspects remain to be the central focus within the hospitality research sector in addressing the employee turnover issues. It can be suggested that applying the scopes of leadership, HR/work environment, and economic perspectives can provide an overview in the analysis of research focus on the subject of employee turnover in the hospitality research sector.
Master's thesis in International Hospitality Management