The Considerable Factors in Hiring Practices of the Upscale Restaurant Industry: An Explorative Study of Michelin Restaurants in Oslo, Norway.
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- Studentoppgaver (SV-NHS) 
This master thesis focused in understanding what managers take into consideration during a resumé screening process and how they address a candidate appropriateness for a high-status and a low-status job in a Michelin restaurant in Oslo. The study was of qualitative nature, exploratory and gathered data through in-depth interviews with restaurant managers. The findings of the interviews of 10 participants showed what the managers take into consideration when they want to keep a candidate in the hiring process, being that: experience, good communication skills and appearance. These three characteristics seemed to be relevant to determine the status of the position that candidates would occupy in the workplace. However, the results from this study did not show many similarities with other studies conducted on the matter presented on the literature review that showed discrimination and stereotyping beyond reasonable doubt. The empirical findings of this study could be of beneficial use to the wider scope of stakeholders in this contextual setting. For the research community, it could be an added empirical knowledge as to the applicable theoretical perspective of hiring practices given the European setting. For the practitioners and hospitality management, it could be a benchmark to address the inconsistencies brought by stereotyping, discrimination and rational laziness of the hiring processes. Thus, it will be a useful guide for both the restaurant management and aspiring hospitality practitioners to positively respond on the challenges of human resources undertaking.
Master's thesis in International hospitality management