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dc.contributor.authorTwum, Sophia Araba
dc.descriptionMaster's thesis in International hospitality managementnb_NO
dc.description.abstractResearch shows that the hotel industry is noted for high rate of turnover. Again, diversity management practices have been found to be a good human resource tool helping to manage and retain diverse workforce. A lot of studies have been done on employee retention and diversity management separately but the two concepts are related therefore there is the need to look at them together. This thesis aims to explore what diversity management practices do hotel managers and employees view as important in order to retain employees in three hotel chains in Stavanger. A qualitative research method was used to collect data through interviews. The findings of the research revealed that top leadership commitment, diversity as part of an organization’s strategic plan, succession planning, recruitment, employee involvement, empowering women employee involvement, fair promotion and career advancement, diversity training for employees, programmes aimed at increasing cultural awareness and flexible work time are viewed as important by both managers and employees in order to retain employees. The research also found that low salary, lack of growth and development of employees and the location of the hotels in the oil city of Stavanger are major causes of high rate of turnover. The research is expected to add to the body of knowledge and research in the area of improving diversity management practices and workforce retention in the hotel industry in Stavanger.nb_NO
dc.publisherUniversity of Stavanger, Norwaynb_NO
dc.subjectdiversity managementnb_NO
dc.subjectdiversity management practicesnb_NO
dc.subjectemployee retentionnb_NO
dc.subjecthotel industrynb_NO
dc.titleWhat diversity management practices do hotel managers and employees view as important for retaining employees?nb_NO
dc.typeMaster thesisnb_NO
dc.subject.nsiVDP::Social science: 200::Economics: 210::Business: 213nb_NO

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  • Studentoppgaver (SV-NHS) [302]
    Master- og bacheloroppgaver i International hotel and tourism leadership / serviceledelse

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