| dc.description.abstract | This master thesis focuses on conducting a systematic literature review in the Hospitality and Tourism Complete database and semi-structured in-depth expert interviews with experts with experience in risk management and the hospitality industry to answer the question; ‘‘How can a constant fit concerning risk management (risk identification, treatment and monitoring processes), and the (daily) management in the hospitality industry be realised according to the current scientific literature and experts?’'. The literature is selected by retrieving 1.064 scientific articles via the set search strategies; the set in- and exclusion criteria are applied, resulting in 73 selected publications. Later, the relevant results of the selected publications and the interviews are coded open, axial, and selective using MAXQDA Analytics Pro 2022.2. An interview guide is set up after the coding process, and two preliminary interviews with risk consultants have been conducted, whereafter seven interviews with experts who have (international) experience in the hospitality or risk management field. The insights of both the systematic literature review and the expert interviews gave various points of attention concerning a fit concerning risk management and the (daily) management in the hospitality industry. It is crucial to have a supportive and holistic strategy concerning risk management, connected to the core business of the hospitality industry, offering unique and personalised experiences. An internal support base, knowledge and awareness regarding risk management, the risks in the organisations and identification, treatment and monitoring process are essential. Moreover, common errors, such as training, mechanisms, resources and collaborations with the industry, should be incorporated. Furthermore, risk management must be a continuous adapting and holistic process in the organisations, which considers trends and developments such as privacy and the usage of technology to increase the quality and satisfaction. Future research concerning the suggested crucial points in practice is advised and raises awareness concerning the usage and possible effects of risk management in the hospitality industry.
Keywords: risk management, hospitality industry, risk, management, systematic literature review | |
