dc.description.abstract | Purpose: Knowledge sharing has been observed to be an essential practice contributing to better
performance in the service industry. Previous studies have investigated how the motivational
factors induced by transformational leadership traits impact the effectiveness of knowledge
sharing and its impact on organizational performance. Therefore, the purpose of this master's
thesis is to synthesize the elements that motivate knowledge sharing under transformational
leadership. Further investigating their impact on individual, team, and organizational
performance levels in the service industry.
Method: The narrative literature review included 30 papers and discussed the motivational
factors influencing knowledge sharing and their potential outcomes at three performance levels
(individual, team, and organizational).
Findings: Most studies suggest that motivational factors enabled by transformational leadership
influence knowledge sharing. Apart from transformational leadership, other leadership styles
were found to have the same effect on knowledge sharing. Indicating that effective knowledge
sharing depends on leadership practices that foster the motivational factors required, not the
leadership style itself. Gender, education, culture, and technology also affected knowledge
sharing. Despite these findings, the study's scope and methodology limit generalizability.
Originality/ Value: This narrative literature review hopes to make an important contribution to
knowledge sharing research, integrating both the motivational factors enabled by
transformational leadership and its impacts on performance at different organizational levels in
the context of the service industry. | |