Blar i Studentoppgaver (SV-NHS) på forfatter "Linge, Tone"
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The Effect of Front-Desk Employees' Characteristics on Customer Satisfaction: An Empirical Evidence from Norwegian and Pakistani Respondents
Rana, Farhan (Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)In today’s competitive business environment, customer’s satisfaction is a valuable aspect to achieve for hotel industry. The present study intended to check the effect of front-desk employees’ characteristics on customers’ ... -
The Effect of Front-Desk Employees' Characteristics on Customer Satisfaction: An Empirical Evidence from Norwegian and Pakistani Respondents
Aziz, Umair (Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)In today’s competitive business environment, customer’s satisfaction is a valuable aspect to achieve for hotel industry. The present study intended to check the effect of front-desk employees’ characteristics on customers’ ... -
“How do hospitality leaders and employees perceive and experience cultural diversity in social interactions in the workplace?”
Pollestad, Anna; Kumle, Alexander (Master thesis, 2022)The purpose of this study was to explore how cultural diversity in social interactions between co-workers in the hospitality industry. The research question is “How do hospitality leaders and employees perceive and experience ...