Is empathy a personality trait affecting motivation and work quality of subordinates facing abusive leadership?

Abstract

This thesis will try to assert and explain the current management situation in restaurants in France. It will further guide restaurant leaders to understand the implication of a good human management to improve employees’ satisfaction and productivity, reduce turnover, but also hopefully to invite restaurants managers to make their organization a more human work place. I chose the Toronto Empathy Questionnaire and Tepper Scale of abusive leadership to investigate the matter, with a total of 36 respondents. The results show no clear correlations between the two constructs.