Blar i Studentoppgaver (SV-NHS) på dokumenttype "Master thesis"
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The correlation between Emotional Intelligence and Leadership Style(s) in hospitality leaders: A comparative study between Macedonia and Norway
(Masteroppgave/UIS-SV-NHS/2011;, Master thesis, 2011)The aim of this mixed method study was to investigate the correlation between emotional intelligence and the leadership style(s) of the hospitality leaders both in Macedonia and in Norway. A number of five hotels were a ... -
Crowding vs. Skiing: When and How Does Crowding Influence Experience Evaluations in a Ski Resort Setting?
(Masteroppgave/UIS-SV-NHS/2016;, Master thesis, 2016-06)Background Although crowding has been recognized as an important indicator of experience quality and its impact on tourists’ and locals’ experiences and behaviours are important topics for visitor management to understand, ... -
Customer co-creation: The role of perceived social support and the effects on satisfaction
(Masteroppgave/UIS-SV-NHS/2013;, Master thesis, 2013-06-03)Formål: Ved å undersøke sammenhenger mellom fenomenene samskaping og kundetilfredshet ønsker jeg å bidra til en bedre forståelse av fenomenet samskaping. Teoretisk bakgrunn: Forståelsen av fenomenet samskaping er basert ... -
Dark Tourism: An ethical dilemma
(Masteroppgave/UIS-SV-NHS/2019;, Master thesis, 2019-06-17)The study conceptualizes the ideas of dark tourism and dark tourist sites in relation to the ethical dilemmas with the supplier’s perspective. The study argues the definitional characteristics of dark tourism suggesting ... -
Desirable Competencies for Middle Managers in the Hospitality Industry
(Master thesis, 2018-06-15)The purpose of this thesis was to gain an updated understanding of the needs of the hospitality industry, and the desirable competencies for middle managers. Most previous studies have stated the importance of continuant ... -
Destination marketing within tourism industry in Norway
(Masteroppgave/UIS-SV-NHS/2018;, Master thesis, 2018-06)The study has an overall focus on the destination marketing within the tourism industry. The main question is: What factors influence destination marketing within the Norwegian tourism sector and how those relate to each ... -
Determining factors of tourist expenditures among visitors to Fjord Norway
(Masteroppgave/UIS-SV-NHS/2019;, Master thesis, 2019-06-17)This study aims to investigate a set of under-researched determinants of tourist expenditures among visitors to Fjord Norway. Specifically, it analyses four variables’ relationship with tourist expenditure: tourist ... -
Digital ordering – will it remain a valuable asset for the service industry after the pandemic?
(Master thesis, 2022)The purpose of this thesis was to explore how QR-codes have affected both guest experiences, and how it affects daily operations in the service industry. The Five Aspect Meal Model (Gustafsson et al., 2006) was reviewed ... -
Don't get frustrated now! An experimental study on momentary mood change, online search behavior, and travel intention
(Masteroppgave/UIS-SV-NHS/2012;, Master thesis, 2012)This causal study investigates the role of momentary mood in intention – behavior gap in tourism context. Theory of Reasoned Action, Theory of Planned Behavior and Theory of Trying provide the theoretical framework. One ... -
The Effect of Front-Desk Employees' Characteristics on Customer Satisfaction: An Empirical Evidence from Norwegian and Pakistani Respondents
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)In today’s competitive business environment, customer’s satisfaction is a valuable aspect to achieve for hotel industry. The present study intended to check the effect of front-desk employees’ characteristics on customers’ ... -
The Effect of Front-Desk Employees' Characteristics on Customer Satisfaction: An Empirical Evidence from Norwegian and Pakistani Respondents
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-06)In today’s competitive business environment, customer’s satisfaction is a valuable aspect to achieve for hotel industry. The present study intended to check the effect of front-desk employees’ characteristics on customers’ ... -
The Effect of Technology in the Workplace on Perceived Stress, Work- Family Conflict and Job Satisfaction
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-31)Technology has become the new way of living, where we can do anything from our phones. The phenomenon of technology has had a great impact on global development, in all aspects. Through the years businesses have, and still ... -
The Effect of Technology in the Workplace on Perceived Stress, Work-family Conflict and Job Satisfaction
(Masteroppgave/UIS-SV-NHS/2020;, Master thesis, 2020-08-31)Technology has become the new way of living, where we can do anything from our phones. The phenomenon of technology has had a great impact on global development, in all aspects. Through the years businesses have, and still ... -
Effective hotel leadership: the MLQ and its effects on LMX, extra effort, effectiveness, satisfaction, commitment, motivation and turnover intentions
(Masteroppgave/UIS-SV-NHS/2012;, Master thesis, 2012)This study focused on staff perceptions of effective hotel leadership. Data were collected by questionnaires from 306 hotel employees from a Norwegian hotel chain (purposive sample). The staff evaluated their closest ... -
Effects of client symbiosis to the competitiveness of the commercial business hotel
(Masteroppgave/UIS-SV-NHS/2008, Master thesis, 2008)There are many researches on the satisfaction of the clients and the competitiveness of the enterprise in present days, but this dissertation focuses on the aspect of the client symbiosis, an factor to influence the ... -
Elevenes oppfatning av en dyktig lærer i videregående skole
(Masteroppgave/UIS-SV-NHS/2016;, Master thesis, 2016-05)I denne eksplorerende studien er elever i videregående skoles oppfatning av den dyktige lærer blitt undersøkt, analysert og tolket. Det er også diskutert hvordan elevenes oppfatning kan gi et bidrag til å forstå rollen ... -
Emotion regulation methods of Finnish IT leaders
(Master thesis, 2015-06)The purpose of this study is to examine what emotion regulation (ER) techniques Finnish IT industry leaders use when faced with stressful and demanding leadership responsibilities and requirements at work. This study has ... -
Employee perceptions of brand identity and organizational strategy : an exploratory study
(Masteroppgave/UIS-SV-NHS/2010;, Master thesis, 2010)To stay competitive in a demanding and dynamic business environment, organizations must rely on capabilities and commitment of their human resources. Organizations realize strategic success through employee contributions ... -
Employee Turnover in the Restaurants and Accommodations Sector: A Systematic Literature Review
(Masteroppgave/UIS-SV-NHS/2018;, Master thesis, 2018-06-14)ABSTRACT There is an extensive literature that tackles turnover issues within the hospitality sector. It has been argued and claimed in several studies that the hospitality industry faces the highest labor turnover ... -
Empowerment in hospitality industry in Stavanger: Employers’ implementation techniques
(Masteroppgave/UIS-SV-NHS/2017, Master thesis, 2016-06-16)Following thesis using descriptive research and qualitative method checks what are empowerment techniques of chosen four managers from service organizations in hospitality industry in Stavanger (Norway). Four in depth ...