Browsing Master's theses (SV-NHS) by Title
Now showing items 127-146 of 184
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Relationship between service quality and tipping in Norway: Do perceived service quality and other factors have a relationship with tip size in Norwegian restaurants?
(Masteroppgave/UIS-SV-NHS/2012;, Master thesis, 2012)This research paper focuses on the service quality and tipping relationship. It goes on examining how this relationship is in Norway and tries to find other factors that could have an effect on tipping. The method applied ... -
Relationships between Cultural Diversity, Social Inclusion, Job Satisfaction and General well – being.
(Masteroppgave/UIS-SV-NHS/2016;, Master thesis, 2016-06)Diversity management is an important and yet still unexplored phenomenon in our modern world. Number of researchers have examined this phenomenon in different studies, finding out the advantages and disadvantages that ... -
Religious Tourism in a Tibetan Temple: The Case of Jokhang Temple
(Masteroppgave/UIS-SV-NHS/2017;, Master thesis, 2017-06-13)Since 1984, Tibet has become a destination for tourists and since then tourism has become an important factor in Tibet economy and society. Tibet has become a significant tourism destination in China and is famous as the ... -
Restaurateurs' Perceptions of the Role of Social Media in the Restaurant Industry: a case study of restaurants in Lyon, France
(Masteroppgave/UIS-SV-NHS/2018;, Master thesis, 2018)The use of social media has been increasing day by day. Many industries are adopting social media as a tool for boosting their visibility, maintaining a great image and reputation and creating virtual customer relationships. ... -
Retaining talented employees in the hotel industry in Stavanger: An interview-based qualitative study
(Masteroppgave/UIS-SV-NHS/2014;, Master thesis, 2014-06-13)The aim of this research is to go deeper into what managers in three different organizations in the hotel industry in Stavanger are doing in retaining talented employees. With the literature reviews as a basis this research ... -
Risk Communication in Nature-based Tourism
(Masteroppgave/UIS-SV-NHS/2017;, Master thesis, 2017-06)Nature-based tourism is experiencing a rapid growth in Norway accompanied by the change of tourists’ interests from being passive spectators to active experiences. All this gives some new challenges to the Norwegian tourism ... -
Risk perception of festival audience: an application of psychometric paradigm
(Masteroppgave/UIS-SV-NHS/2013;, Master thesis, 2013-06-24)The purpose of this study was to investigate the perceived risk level indicated by audiences for six contemporary hazards in an open door music festival, seeing as it is an overlooked issue in the literature. In order to ... -
Role perceptions and behaviour change patterns of tour guides
(Masteroppgave/UIS-SV-NHS/2014;, Master thesis, 2014-06-15)The aim of the paper is to add new perspectives to existing theory on tour guide roles, including role change behaviour as well as competences and skills one needs to succeed. In addition, a deeper understanding of the ... -
Rural tourism retail : Tourism retail in the rural Westfjords (Iceland)
(Masteroppgave/UIS-SV-NHS/2017, Master thesis, 2017-06-15)Rural tourism and service quality of Icelandic retailers is of focal attention in this research. The catapulting rise of the Icelandic tourism industry, is forcing rural retailers to rapidly adapt new managerial strategies. ... -
Russian speaking female immigrants’ experiences with integration processes and inclusion/exclusion within social and work life in Norway
(Masteroppgave/UIS-SV-NHS/2019;, Master thesis, 2019-06-11)This research paper was aimed to reveal Russian speaking female immigrants’ experiences related to integration and inclusion/exclusion in social and work life moments. For the purpose of gaining knowledge about unique ... -
Scandinavian hotel chains globalization and opportunities in China market: Country of origin (COO) approach
(Masteroppgave/UIS-SV-NHS/2014;, Master thesis, 2014-06-12)This study concentrates on Scandinavian (Danish, Norwegian and Swedish) hotel chains’ globalization discussions and their opportunities to develop in Chinese hotel market. To find out how Chinese consumers perceived ... -
Scandinavian Hotel Chains Globalization and Opportunities in China Market: Country of Origin (COO) Approach
(Masteroppgave/UIS-SV-NHS/2014;, Master thesis, 2014-06)This study concentrates on Scandinavian (Danish, Norwegian and Swedish) hotel chains’ globalization discussions and their opportunities to develop in Chinese hotel market. To find out how Chinese consumers perceived ... -
Service perception: A quantitative analysis of Norwegian service providers perception of international tourists
(Masteroppgave/UIS-SV-NHS/2018;, Master thesis, 2018-06)Current research from a service management perspective has been set to analyze tourists’ perceptions of quality and the importance of service received by service providers. However, service providers’ perception of tourists ... -
Staging new conferences: positioning the MICE industry and entrepreneurs in the Stavanger region
(Masteroppgave/UIS-SV-NHS/2011;, Master thesis, 2011)This thesis investigated the conference organizing process, people around it and factors influencing the success of similar events. During the recent years Stavanger conference industry has been developing rapidly. However, ... -
The Stavanger and Ryfylke regions’ potential as food tourism destinations: Towards a recipe for success
(Masteroppgave/UIS-SV-NHS/2011;, Master thesis, 2011)The purpose of the study was to determine how the Stavanger and Ryfylke regions can exploit their potential as food tourism destinations. This research was the first of its kind to combine data from the food and tourism ... -
Stavanger live festival from the viewpoint of volunteers
(Master thesis, 2014-06-29)This paper is exploring selected organization process in Stavanger Live Festival from the point of view of volunteers as very sensitive group that must be handled by professionals. The areas that will be analyzed are process ... -
Stavanger tourism policies
(Masteroppgave/UIS-SV-NHS/2014, Master thesis, 2014-06-16)The importance of tourism policy planning stated by European Commission (2007) in the Lisbon Treaty of 2007 has a focus on the two axes specified in the article 176 B of the same Treaty, where it is explained that sectorial ... -
A study of the interaction between cross-cultural communication and management of employment relationship in relations to conflicts within cross-cultural organisations : sample from housekeeping departments in two Norwegian hotels
(Masteroppgave/UIS-SV-NHS/2009, Master thesis, 2009)This paper is a small pilot study and is attempting to look at the interaction between crosscultural communication and management of employment relationship, and how this may influence the managing of conflicts in a ... -
A study of workplace satisfaction among hotel employees
(Masteroppgave/UIS-SV-NHS/2011;, Master thesis, 2011)This research paper is a descriptive case study of 10 hotel employees collected through in-depth interviews in Stavanger region. The study is focusing on hotel employee’s view of workplace satisfaction and what they think ... -
Sustainability and marketing value: A comparison of traditional and sustainable marketing scenarios in tourism
(Masteroppgave/UIS-SV-NHS/2019;, Master thesis, 2019-06)Climate change is a key issue that the earth is facing. With the increasing demands for a more sustainable development in the tourism industry, many companies and co-operations are facing the choice of whether to adapt to ...