In today’s competitive business environment, customer’s satisfaction is a valuable aspect to achieve for hotel industry. The present study intended to check the effect of front-desk employees’ characteristics on customers’ ...

Technology has become the new way of living, where we can do anything from our phones. The phenomenon of technology has had a great impact on global development, in all aspects. Through the years businesses have, and still ...

This study focused on staff perceptions of effective hotel leadership. Data were collected by questionnaires from 306 hotel employees from a Norwegian hotel chain (purposive sample). The staff evaluated their closest ...

Studien ta for seg effekten av Korean Wave basert på tidligere forskning utgjort i forskjellige tidsperioder; og innenfor ulike dimensjoner. Hvordan fenomenet har endret seg, hva slags forventninger har forskere hatt ...

Innføringen av QR-kode bestillingssystemer har gjort det mulig for restauranter å servere med minimal fysisk kontakt under Covid-19 pandemien, og har vært et viktig verktøy når det gjelder å hindre smitte. Denne studien ...

The purpose of this study is to examine what emotion regulation (ER) techniques Finnish IT industry leaders use when faced with stressful and demanding leadership responsibilities and requirements at work. This study has ...

ABSTRACT There is an extensive literature that tackles turnover issues within the hospitality sector. It has been argued and claimed in several studies that the hospitality industry faces the highest labor turnover ...

This multiple case study investigates the importance of empowering front-line employees in the construction of an employee handbook. The study researches this by discussing training, leadership styles, empowerment, and ...

I dagens samfunn er det allmenn kunnskap at vi har store klimautfordringer og det jobbes stadig for å finne bedre alternativer å ta i bruk for å jobbe mot en bedre fremtid. Med så mye som 931 millioner tonn matavfall på ...